Dispute Resolution Process

At Compare.Parts, we aim to facilitate smooth transactions between buyers and sellers. However, in the event of a dispute, this Dispute Resolution Process outlines the steps to follow for resolving issues fairly.

1. Scope

Disputes related to Marketplace Transactions should first be addressed between the buyer and seller. For Affiliate Transactions, disputes must be resolved through the third-party website where the purchase was made.

If a dispute cannot be resolved directly, Compare.Parts will assist in facilitating communication between buyers and sellers.

For all transactions processed via PayPal, PayPal’s Resolution Center should be used for formal disputes involving payments, refunds, or items that are significantly not as described.

2. How to Initiate a Dispute

Marketplace Transactions:

1. Contact the Seller: If you encounter an issue with a purchase, we recommend contacting the seller directly to resolve the problem. Many issues can be resolved quickly this way.
2. Escalate via PayPal: If the seller does not respond within 7 days, or if the item is significantly not as described, you may escalate the issue through PayPal’s Resolution Center. This must be done within 180 days of the transaction.
3. Contact Compare.Parts: If you are unable to resolve the issue with the seller or PayPal, you may contact Compare.Parts for assistance. We will review the dispute and attempt to mediate between both parties.

Affiliate Transactions:

For affiliate transactions, all disputes, refunds, and returns must be handled directly with the third-party website where the purchase was made. Compare.Parts cannot assist with disputes regarding affiliate purchases.

3. Escalation to Compare.Parts

If you are unable to resolve a dispute directly with the seller or through PayPal, Compare.Parts will assist by:

• Step 1: Investigating the dispute. Both the buyer and seller will be asked to provide evidence (e.g., proof of delivery, product images, communications).
• Step 2: Facilitating communication between the buyer and seller to reach a resolution.
• Step 3: If the seller remains unresponsive or the dispute cannot be resolved, Compare.Parts may:
  • Issue a warning to the seller.
  • Process a refund directly to the buyer in certain cases.
  • Apply penalties to the seller’s account, including suspensions or termination under our Three Strikes Policy.

4. Three Strikes Policy

Sellers who repeatedly fail to resolve disputes or engage in dishonest practices will face the following actions:

• First Offense: A warning will be issued to the seller.
• Second Offense: The seller’s account may be temporarily suspended, and any active listings will be paused.
• Third Offense: The seller’s account will be permanently suspended, and they will no longer be allowed to list items on Compare.Parts.

5. Resolution Timeframes

• Buyers and sellers are expected to respond to dispute-related communications within 7 days.
• Compare.Parts aims to resolve disputes within 14 days of being notified, depending on the complexity of the issue.

If a dispute cannot be resolved within this timeframe, Compare.Parts may involve third-party mediation services if necessary.

6. Contact Information

For disputes that require the involvement of Compare.Parts, please contact us. We will review the issue and guide you through the dispute resolution process.