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At Compare.Parts, we aim to facilitate smooth transactions between buyers and sellers. However, in the event of a dispute, this Dispute Resolution Process outlines the steps to follow for resolving issues fairly.
Disputes related to Marketplace Transactions should first be addressed between the buyer and seller. For Affiliate Transactions, disputes must be resolved through the third-party website where the purchase was made.
If a dispute cannot be resolved directly, Compare.Parts will assist in facilitating communication between buyers and sellers.
For all transactions processed via PayPal, PayPal’s Resolution Center should be used for formal disputes involving payments, refunds, or items that are significantly not as described.
Marketplace Transactions:
Affiliate Transactions:
For affiliate transactions, all disputes, refunds, and returns must be handled directly with the third-party website where the purchase was made. Compare.Parts cannot assist with disputes regarding affiliate purchases.
If you are unable to resolve a dispute directly with the seller or through PayPal, Compare.Parts will assist by:
Sellers who repeatedly fail to resolve disputes or engage in dishonest practices will face the following actions:
If a dispute cannot be resolved within this timeframe, Compare.Parts may involve third-party mediation services if necessary.
For disputes that require the involvement of Compare.Parts, please contact us. We will review the issue and guide you through the dispute resolution process.